Proof to request before pickup
Quick answer: before paying for a high-value item, ask for current photos, serial number or model label where available, condition video, accessories list, pickup contact identity, packing plan and written confirmation of what the carrier will collect.
| Item type | Proof to request | Transport risk |
|---|---|---|
| Furniture | Photos of all sides, dimensions, scratches and dismantled parts. | Damage during lifting, missing screws or weak packing. |
| Appliances | Model label, serial number, power-on video and accessories. | Hidden faults, water residue or poor loading position. |
| Tools | Serial or model mark, working video and included batteries or cases. | Counterfeit goods, missing parts or battery restrictions. |
| Electronics | Serial number, screen test, ports and original receipt if available. | Hidden defects, swaps and fragile packing. |
| Mixed bulky load | Item count, photos and pickup contact confirmation. | Missing items or unclear responsibility at pickup. |
Pickup identity and packing
A carrier can collect the item that is presented, but cannot know whether the seller swapped it unless the buyer gives clear identifiers. Put the exact item identifiers in the pickup notes.
- Write the item count and visible identifiers before pickup.
- Ask who will meet the carrier and what phone number they will use.
- Confirm whether the item is packed, wrapped, dismantled or still installed.
- Photograph accessories, remotes, chargers, boxes and loose parts before loading.
- Keep receipts and chat evidence even when buying from a friendly local group.
High-value item FAQ
Should I pay a deposit for furniture or appliances?
Avoid deposits until you have current proof of the item, seller identity and pickup location. If a deposit is unavoidable, keep it small and documented.
Can SendMoto verify condition or authenticity?
No. SendMoto can help arrange transport quotes. Condition, authenticity and seller checks remain the buyer responsibility.
What if the item arrives damaged?
Compare delivery photos with pickup photos immediately and document the issue in the same conversation thread before moving the item again.
Sources and reporting channels
Sources
- Thai Police Online Official portal for online fraud reports.
- Thailand PRD on AOC 1441 Public information about the AOC 1441 anti-online scam hotline.
